1. Customers can make a phone call, send a fax or e-mail or use the Internet to make a [?]. (RESERVE)
2. We will have to make [?] for the guests’ luggage to be taken straight to the airport. (ARRANGE)
3. We’ve received a booking for a party of 35 people. Could you please send them [?]. (CONFIRM)
4. The receptionist will deal with all our customers’ [?]. (REQUIRE)
5. I’m sorry, but there is no [?] for the honeymoon suite for the period of your require.(AVAILABLE)
6. Our aim is to provide customer [?]. (SATISFY)
7. The customer has been taken ill, so we’ve had a [?] of booking.(CANCEL)
8. We try very hard to meet our guests [?]. (EXPECT)
9.Specific room [?] is normally done once the guests have arrived. (ALLOCATE)
10 One of the first jobs to be done each day is to deal with the [?]. (CORRESPOND)
11.When filling in the reservations form, please make sure all the [?] are completed correctly.(ENTER)
12. I’m very sorry, but we are fully booked tonight. We’ve got no [?] at all. (VACANT)
13. For your [?] this evening we have organised a local jazz group, who will be playing in the Tudor room. (ENTERTAIN)
14. The group organizer has just telephoned to express his [?] for the service we provided last week. (APRECIATE)