WHICH WORD IS RIGHT?

1. Guests entering the hotel will find the reception desk in the ...
1. scullery
2. foyer
3. back office
4. corridor
2.One of the jobs of a receptionist is to .................. complaints.
1. manage
2. deal with
3. organize
4. regret
3. People who often use the same hotel are called ...
1. normals
2. returners
3. regulars
4. usuals
4. Customers with valuable items should use the ...
1. safe deposit
2. secure
3. savings
4. lock-up
5. The customers of a particular hotel are known as ...
1. guest list
2. long stays
3. clientele
4. usuals
6. When guests arrive the receptionist usually asks them to sign ...
1. register
2. booking form
3. ledger
4. guest bill
7. Each day the ... list shows the names of the guests.
1. stop-go
2. records
3. arrivals
4. room
8. If guests lose their room keys, a member of staff can open their room door with a ..... key.
1. main
2. passage
3. pass
4. card
9. Messages for guests who are out should be placed in the appropriate ... at reception.
1. pigeon-hole
2. keyhole
3. bird box
4. provisional
10. Hotels may manage to fill vacant rooms with ... bookings.
1. opportunity
2. chance
3. early
4. provisional
11. People who have booked but don’t arrive are known as ...
1. delays
2. no comers
3. failures
4. no shows
12. In order to be successful, a hotel must try to maximize room ...
1. availability
2. turnover
3. status
4. occupancy