When you don't know the person you are sending a letter, you open your letter with:
1. Dear Mr X
2. Hello!
3. Dear sir/ madam
4. To the manager
If you want to have a feedback to your reservation you want to have a:
1. reservation
2. feedback
3. answer
4. confirmation
When you don't know the person's name you are writing to, you end your letter:
1. yours faithfully
2. yours sincerely
3. yours, Susan
4. Goodbye
When you add something to your letter, like a bill, you write:
1. bill enclosed
2. bill with the letter
3. bill added
4. bill is also in the envelope
When you write to somebody, whose name you know you'll end your letter:
1. By-bye
2. Yours sincerely
3. Yours faithfully
4. See you soon
When you want to get your reservation cheaper, you'll ask for:
1. budget
2. cheap price
3. low price
4. discount
When your hotel gives discount for companies it is called:
1. corporation rate
2. confirmation rate
3. corporate rate
4. corporate money
When you know that the receptionist's name is John Black, you start your letter:
1. Dear Mr
2. Dear Mr John
3. Good morning, John
4. Dear Mr.Black

Only one of the answers is right