Practice exercises
Fill in the missing words
Fill in the blanks with the missing words. Use the vocabulary of hotel jobs:
responsible for; manage(s); (be) in charge of; look(s) after; report(s); deal(s) with
1. The general manager the whole hotel. She probably directly the company managers.
2. The assistant managers the general manager. They always day-to-day running of the business.
3. The receptionists the guests. They have to the front of house manager.
4. The head housekeeper cleaning. She a group of maids
5. The events organizers the parties and groups. They the banqueting and conference manager.
Listening
Listen to the interview with the front of house manager. Try to find answers to the following questions:
1. What was his first job in the hotel?
2. Did he find the front office job on his own?
3.How many years did Matt spend in London?
4. Has Matt finished a hospitality school?
5. Where did Matt's father work?
6. Why does he like to work at the front office.
7. why did he like working in banquets' ?
8. Why is working in a resort different from working in a hotel?
9. What are the biggest lessons he had learned while working at the front desk?
10 Who will he want to become after five years?
To listen to the interview CLICK ON: THE INTERVIEW
To check your answers CLICK ON THE BUTTON!
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