Introduction
About the course
This course will teach you professional English which is useful for hospitality service arrangement and in hotel work.
The course consists of the following parts:
- Hotel facilities, equipment and documents.
- How to give information about the products you sell and services you offer.
- How to answer different inquiries and make sale offers.
- How to deal with the guests at the front-office.
- How to handle the complaints of your clients.
- How to make phone conversations and which vocabulary you need.
- How to present an enterprise and what is important to know when making a presentation.
- The hotel management and the jobs in a hotel.
- How to carry out job interviews and write job advertisements.
Every part of this course has lots of practical
exercises, listening and reading tasks, crosswords and vocabulary games for practicing
your vocabulary. At the end of the each topic you can find a dictionary of
useful words and phrases.You can also find the pronunciation of the English words.
Enjoy your studies!
Litsenseeritud: Creative Commons Attribution Non-commercial Share Alike 3.0 License