Work at the front desk

iDevice ikoon How to get on

Here you are going to learn about the work at the front desk.

  • At first read the introduction and get to know the most important points of the front desk work.
  • Then get to know what kind of tasks make up the work at the front desk
  • After that you can watch videos about different situations at the front desk.
  • Pay attention to the vocabulary .
  • You can check the meaning of the words on the dictionary page. You can hear the pronunciation of the words by clicking on the word.
  • Finally do the practice exercises.

 

The front desk is responsible for checking guests in and out, taking the reservations by phone and by e-mail and dealing with customer’s complaints and problems. The people who work there have to communicate a lot, so they have to be polite, helpful, and fluent in foreign languages.

As there can be very different clients, the reception worker will meet various situations during the day and must know how to solve them. The main task of the front desk worker is to make the clients feel comfortable during their stay so they will choose the same hotel when they come back again.
 
If you give the clients the impression that you enjoy your work - and enjoy dealing with them - it will make it much easier for the clients to feel comfortable with you. and it will make it easier to you to establish a good relationship with them. If you look bored and uninterested your clients may start feeling the same.
 
IF YOU SMILE OTHER PEOPLE WILL SMILE BACK!
iDevide ikoon Do you know?

Can you name some tasks that the front desk workers have to do in their day-to-day business?

  • Try to write down at least five of them
  • Then compare your list with your partner
  • After that CLICK the button below and check your knowledge
iDevide ikoon Watch a video - find answers to the questions

You are going to watch two videos about the two main tasks at the front desk - CHECKING IN and -OUT

Watch the video about CHECKING IN and find answers to the following questions:

  • What kind of room the sisters were offered ?
  • Which problem did they have?
  • What did they ask the receptionist to do?
  • What time was the check-out?

CLICK ON: CHECKING IN

Watch the video about CHECKING OUT and find answers to the following questions:

  • What did they take from the refrigerator?
  • Did they use any other services?
  • Why did they need a taxi?
  • What was dropped to the hotel this morning?

CLICK ON: CHECKING OUT

Press the button below to check your answers:

YOU CAN LOOK UP SOME COMMON EXPRESSIONS USED AT THE FRONT DESK WHEN YOU CLICK: HERE. AT THE END OF THE PAGE YOU CAN LISTEN TO THE DIALOGUE OF SAMPLE CONVERSATION.

Double-click the left button (>) to start listening.

 

« Eelmine | Järgmine »

Litsenseeritud: Creative Commons Attribution Non-commercial Share Alike 3.0 License