• With the help of the example create your own form of the Quest Registration Card.

• Make up a dialogue with your deskmate

• You are the receptionist and your partner is the guest who wants to stay in your hotel for 4 days

• Act out the dialogue and fill in the Quest Registration Card.

• Then change the parts and do it again

This task is a situation play with two partners. The conversation is taking place in a hotel by phone, so you have turn backs to each other.

• Student A is a person who wants to leave a message to the hotel guest. At first tell who you are and from which company you are calling. You want to tell the hotel guest that the meeting in the office of the tourism company tomorrow will be cancelled and instead of that he has to go to the trip to the natural park. For that he is supposed to wear casual clothes which are comfortable for camping. After the trip they will have an outside presentation in the territory of the park, but he cannot use his computer.

• Student B is a receptionist who has to take the message and write down all the information. Pick up the phone and tell who you are. You can ask additional questions to get all the information you need. You have to write down the information quickly during the phone call. After that write a note to the guest

• Student B writes the Quest message slip and gives it to Student A

• Student A reads the information and decides if all the useful information is going to be sent to the guest.

You have opened a new hotel in the centre of the small old town. You are expecting your first guests to arrive and you want them to enjoy their stay, so you would like to say welcome to them personally.

• Write a guest welcome letter

• Have a look at the example

• Don't make it too long but try to say it so that the guests find their way back to you

This task is a situation play with two partners.At first make an invoice blank together.Use the example.

• Student A is checking out of the hotel. You have stayed there for 3 nights. You have used the room service once, had 2 phone calls to the USA. You have also had dinners in the hotel restaurant and used the minibar.

• Student B is at the front desk. You have to fill in the invoice. To find out which services the client has used, ask questions.