Practice exercises

iDevice ikoon How to make and handle complaints

Here are some expressions commonly used in discussing making and handling complaints matters.

CLICK on: MAKING AND HANDLING COMPLAINTS.

  • You can hear the pronunciation of the word when you click on the audio icon before it. 
  • Practice the vocabulary of MAKING and HANDLING COMPLAINTS
CLICK on: EXERCISE 1

iDevice ikoon The Letter of Complaint

When people are not satisfied with the service, they often write complaint letters.

You are going to read a complaint letter that was written after a weekend tour which was a real disaster.The lines of the letter are mixed up.

  • Read the letter and try to fix it.
  • Click on one line.
  • Then, choose UP or DOWN and you can move the lines.

 CLICK on: COMPLAINT LETTER to start.


If you need some help CLICK on the button beneath



Here you can improve your vocabulary of COMPLAINT LETTERS. Follow the instructions on the web-page and go through the preparation part, text about complaint letters and the task.

CLICK on: COMPLAINING

CLlCK on: EXERCISES and find some more exercises and tasks about DEALING WITH COMPLAINTS.

CLICK on: DIALOGUE and repeat some more expressions. Finally read the dialogue. Take turns with your partner to read it aloud.

iDevice ikoon Watch the video

With this video you can learn how to make complaints and how to answer a client who is complaining. You can also learn different words how to call a person who is complaining and how to name the action itself.

CLICK on: COMPLAINT & COMPLAIN and enjoy an English lesson with Mister Duncan

If you want to look up some new vocabulary, stop the video and CLICK on: ENGLISH-ESTONIAN DICTIONARY 


iDevice ikoon Watch the video of Faulty Towers Hotel
You are going to watch a video of a famous British movie Fawlty Towers. It states that the motto of the British hotel industry is "we could run the place properly if there wasn't the guests. Of course it is said in the key of humor, but there is something to learn from it anyway.
Watch the video and make a list of the problems that the guests were complaining about. Then try to find solutions for these problems.

CLICK ON: FAWLTY TOWERS HOTEL to begin.


« Eelmine | Järgmine »

Litsenseeritud: Creative Commons Attribution Non-commercial Share Alike 3.0 License