At the restaurant
Videos about dealing with complaints at the restaurant
Watch the video and retell the situation:
CLICK ON: VIDEO 1
Watch the two different waitresses handling the same complaint. Point out the differences and discuss the two situations.
CLICK ON: VIDEO 2
Watch the video and learn how to handle the angry customers at the restaurant. Try to act out the same situation and stay polite.
CLICK ON: VIDEO 3
Watch a video how to deal with difficult customers and repeat it back to your classmates. Make a list of tips that are important to remember.
CLICK ON: VIDEO 4
At last get some tips from the British top chef Gordon Ramsay from the "Kitchen Nightmares" who teaches the waitresses to deal with the clients.
CLICK ON: VIDEO 5
These exercises are for restaurant service staff. It will help you to communicate better in English and learn some new vocabulary. You can check your answers after doing the exercise. A customer wants some information from you. Choose the most natural-sounding response:
CLICK ON:
Dealing With Customer Complaints - B.L.A.S.T
Handling customer complaints doesn't have to always be a battle, with the right tools and responses you can use complaints to your advantage; to help you build your business. B.L.A.S.T is a great tool and it's easy to use, if you know what the acronym stands for.
Try to guess what do these letters mean and which words are behind these letters. CLICK on the button below to find it out
To get more familiar with the topic CLICK ON: B.L.A.S.T - and read more about dealing with complaints.